Order Procedures
This is a summary of what will happen if you place an order with us.

(1) PayPal will send you an email confirming your payment, so please ensure that the email address (and shipping address) you provided them with is up-to-date.

(2) We will send you an order-confirmation message within 24 hours.

(3) When the ring has been posted, we will send you a shipping-notification email that provides you with the tracking number.

(4) US customers can check the progress of their parcel by accessing the USPS website and entering their tracking number. To the best of our knowledge, no other country provides this online tracking service for inbound international parcels, so if there is a problem with any non-US delivery you will need to approach your own Postal Service with your tracking number (after a suitable amount of time has elapsed).
Payment
We are PayPal verified and accept payment through PayPal only.

You do NOT need a PayPal account to pay through them. Simply click on “add to cart” and then click “Check Out” to use your credit card.
Processing Time
* Silver rings :
Any silver ring purchased will be sent to you no later than one full week after you place your order. If you buy from either Etsy or eBay Australia then the processing time for a silver ring is 2 weeks.

* Gold rings :
Any ring containing gold will be sent no later than 2 weeks after you place your order.

* Gold-plated rings :
Any ring that requires gold plating will be sent to you as soon as we receive the ring back from the plating company. We have no control over how long that company will take to plate your ring, so are unable to give a firm deadline for sending your ring to you. Normally it takes something like 2 weeks for a ring to be plated.
Rush Order
If you are in a hurry you can pay an additional US $25 per ring (not per band) for a Rush Order.

* Silver rings :
Paying for a Rush Order for a silver ring will guarantee that your ring is ready within 3 working days.

* Gold rings :
Paying for a Rush Order for any ring containing gold will guarantee that your ring is ready within one week.

We do not accept Rush Orders for gold-plated rings.

- If your ring also requires engraving, an extra day is added to the processing time -
Shipping
Time
It takes 2~3 weeks to reach most countries from Thailand, where I am currently living, unless your country's Customs Dept intervenes.

For fast shipping, UPS (3~4 days delivery) is available. The cost is US $52 for European destinations and US $42 for anywhere else.

Canadian customers please note that for some unknown reason it often takes significantly longer than this for parcels to reach you. Usually 3~4 weeks.
Gold Rings
Yellow & Pink gold are available in 10, 14 and 18K.
But White gold is available only in 10 and 14K.

If you are considering white gold, you need to read :
   - White Gold (No Rhodium-plate)
   - Legor's White Gold

The price is the same regardless of the size of the ring and whether you choose more than one color of gold.
Your
Ring Size
If you don't already know it, then the best option for determining your size accurately is to walk into a jeweler's shop and ask them to measure it for you.

The drop-down size option menu allows orders in US sizes only.
Click here
to view the ring size conversion chart that I use.
Size
Exchange
If you decide that the size you ordered needs to be changed, you have the option of returning your ring for an exchange.

But you would need to return it by Registered Mail (it costs $20~$25 if sending from the States), since we have had problems with rings returned by any other means going missing.

You would incur no other expense.
Free
Shipping
Free shipping worldwide.

We send our rings (silver or gold) by Registered Air Mail and provide each customer with a tracking number, so a signature is required at your end.
Free
Repair
Unless the deformation is catastrophic, there is no need for concern if your ring gets bent out of shape, since I made sure all the cross-over points were reinforced while making the masters.

While every care is taken during their manufacture, it is a possibility that a soldered joint will fail at some point in the life of your ring.

If this happens, I will repair it free of charge.
Refund
If you feel that the ring(s) you have received are substantially different from what you have seen advertised, or are defective in any way, please notify us (within a week) for a full refund.
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